![]() Google ended their phone support for Google my Business in November. Simply search “Google My Business” in your phone app store. If you have not installed the app, now is the time. Requests will appear as “Messages” in the Google My Business app. We had much luck and now see that Google has also added a “Request a Quote” button, but, here’s the biggie! The customer can request quotes from up to 3 businesses at a time. Let us know in Comments if you’ve seen any auto-posts.Ī few months back we shared the trials and tribulations of trying to get the “ Schedule a Booking” button working correctly. Google rrreeeaaalllyyyy wants businesses to Post to their Listing and likely this is their not so subtle way of reminding businesses. Businesses are reporting Posts on their Listing that were auto-created from Photos on their Listing. This is something we have not seen in Canada BUT there are numerous US based reports. If you think you have a fake review on your listing, or an inappropriate review, follow the steps listed here. Google added a page to their Help section, detailing the process required to remove a review. Are your Reviews here yet? Flag Inappropriate Reviews Stats courtesy Search Engine Land Reviews Take Centre Stageīusinesses are reporting Reviews appearing on their Listing in a more readable, high profile position. 94% of review readers also read the businesses response.Only 54% of customers say they would consider doing business with a company with less than 4 stars.The average customer reads 10 reviews before they trust a business.90% of customers used the internet to find a business.Instead of saying it matters, let me show you. Hell, YES!!!! OK, got that out of my system. OK, seriously, we answer this question so often, I feel like putting it on a shirt. Have you noticed a change in your customer reviews? When a customer leaves a review, they can also add “tags” to their reviews, like “responsive,” “helpful” or “fast service.” These tags are equally search-able, thus a customer searching for “fast oil change” will receive results for oil change locations within the proximity AND containing the tag “fast service.” Do Reviews Really Matter? If your business is the green or yellow, yee-haw! If your business is the red, keep reading – you need to tune up your listing! After the update, there is less green and yellow. Think of the customers’ search result as the green and yellow map markers below. The closer a customer is to your business, the more likely your business is to appear within the search results. Google’s algorithm was updated late last year and the most important update is proximity, or the distance between your business and the potential customer when they search for your business. This is like your Grandma’s favourite recipe ~ if you’re like me, it is constantly adapted based on your tastes, ingredients available, the low-fat, no-fat, keto, paleo diet you or someone is on or even, just for fun. Your business is not the user – your customer is the user. Google constantly adapts their search algorithm to try to create better results for the user. For all the updates, or to see additional information, read Attract More Customers with Google My Business. This post is part of a continuing series of monthly updates on the #1 search tool used by ready-to-buy customers. ![]() The latest updates on Google My Business. ![]()
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